Payment & Cancellation Policy


Due to high demand for veterinary appointments at this time, if you are needing to cancel or re-book an appointment please be courteous and call our clinic promptly if unable to attend your appointment time. We request that you give us at least 24 hours notice so that we can attempt to re-book your appointment time with clients who are on a wait list. If the appointment is cancelled/re-scheduled with less than 24 hours notice then a cancellation fee (equal to the Exam Fee) will be charged.

Your cooperation in this is very much appreciated so that we can assist the community in seeing as many patients as possible on a daily basis.

(780) 922-3647

Prescription Refill Policy: Please call a minimum of 24 hours ahead for prescription refills or supplement orders. Thank you!